Case Study: Fast-Casual Food Chain Company restores employee trust and protects culture during organizational change with Bravely

What it means to work Bravely through organizational change

Fast-Casual Food Chain Company, a Fortune 1000 restaurant group, was preparing for disruptive organizational change across its corporate headquarters and needed to support employees, protect productivity, and prevent the spread of toxic culture. To address this, the company offered Bravely, giving affected employees access to confidential coaching through the Bravely platform.

Bravely paired employees with Pros—HR experts, professional coaches, and corporate ombuds—who provided unbiased guidance to help prepare for difficult conversations and navigate tough decisions. Adoption was strong: 11% of employees booked a Bravely session within 30 days, 15% booked more than one session, average coach rating was 4.9 stars, and session NPS was 92, helping the company win back trust, encourage open dialogue, and prevent toxic culture during the transition.