Case Study: Aircall develops stronger new managers with Bravely coaching

How Bravely developed Aircall’s new managers

Aircall, a cloud-based call center and phone system provider, needed a better way to develop its growing group of new managers. As the company scaled, many first-time managers lacked the experience and support to lead strategically, communicate effectively, and manage performance consistently. Aircall turned to Bravely for on-demand professional coaching to help close that development gap.

Bravely implemented one-on-one coaching sessions tailored to each manager’s needs, focusing on leadership, emotional intelligence, communication, and performance management. The program helped managers gain confidence, make better decisions, and learn new skills or strategies, with Aircall reporting that 100% of coached participants learned something new. Aircall also saw improved retention after rolling out Bravely to people managers and ERG leaders, showing measurable value from the Bravely partnership.

Aircall

Missy Strong

Learning & Development Business Partner