Case Study: Fortune 500 software services company achieves improved retention and culture with Bravely spot coaching

How a Fortune 500 company with a history of acquisitions partnered with Bravely to increase retention and improve culture during turbulent times

Fortune 500 company, a large multinational software services organization undergoing executive changes and a business-model shift, faced growing concerns about unclear roles and career trajectories—especially among women and other underrepresented groups. Productivity and retention became major risks as employees perceived frequent external hires and felt it was hard to advance internally. To address this, the company partnered with Bravely to give all U.S.-based employees free access to confidential spot coaching for real-time, practical support.

Bravely delivered on-demand, confidential coaching plus aggregated, de-identified insights from post-session surveys so HR could understand recurring issues and trends. In one quarter adoption quickly outpaced typical elective benefits (well above the 1–2% annual utilization of EAPs), and baseline data showed 39% of employees were dealing with issues harming productivity, 15% were considering leaving over those issues, and 36% had already raised the issue with their manager. After sessions, employees reported feeling more prepared and more likely to address their concerns, helping the company mitigate retention risk and improve culture with Bravely’s targeted support.