Case Study: Barchester Healthcare achieves better social media management and reporting with Brandwatch

Barchester Healthcare - Customer Case Study

Barchester Healthcare, one of the UK's largest care providers, managed over 200 individual Facebook pages for its care homes and sought an all-in-one tool to schedule posts and monitor engagement. They chose Brandwatch to unify these social media management activities on a single platform.

Using Brandwatch's solution allowed the team to successfully monitor all their pages daily and deliver exceptional customer service. The platform enabled them to issue relevant performance reports to various teams and stakeholders. Barchester highlights that Brandwatch is user-friendly, consolidates all necessary tools, and provides peace of mind by ensuring no important messages or comments are missed.

Barchester Healthcare

Jane Maslarova

Senior Social Media Executive