Case Study: IBM achieves faster, trusted AI-powered answers with Box

IBM cuts IT response times from hours to seconds with Box

IBM, a global technology leader, faced a common challenge for legacy organizations: critical information was trapped in dozens of different systems, creating inaccessible siloes. This led to slow answers, inconsistent workflows, and manual processes that were time-consuming and error-prone for its 250,000 employees.

Box provided the solution by integrating its Box Hubs and Box AI into IBM's existing digital assistant tools, AskIBM and AskIT. This created a governed content layer that allowed the AI to generate accurate, source-backed answers. The implementation collapsed IT response times from hours to seconds, drastically improved employee satisfaction, and freed IT professionals from repetitive tasks. Box is now central to IBM's strategy for building trustworthy, AI-powered agents.

IBM