Case Study: Unicef UK achieves 67% faster mail processing and major cost savings with Bottomline Mail

Unicef UK - Customer Case Study

Unicef UK, the charity that raises funds to support children worldwide, faced high costs and heavy manual effort running an in‑house post room to send about 15,000 outbound letters a month. The donations team spent 1–3 hours daily on printing, folding, enclosing and franking, relied on expensive equipment prone to malfunction, and wanted a more efficient, cost‑effective way to manage outbound mail.

By switching to Bottomline Mail’s on‑demand print and mail service—integrated with existing office applications and accessed via a branded portal—Unicef UK cut processing time by 67% (now typically 20–60 minutes depending on volume), eliminated much post‑room overhead, reduced consumable and maintenance costs, and gained lower postal rates. The easy setup and multiuser access freed staff to focus on core work and enabled plans to extend the service across other teams.

Unicef UK

Debbie Santry

Donations Manager