Case Study: Leading Super-Regional Bank achieves 5x expansion and 25K new monthly accounts with Bottomline

Super-Regional Bank Sees Significant New Customer Growth After Nationwide Digital Expansion

A rapidly growing community bank-turned super-regional realized more than half of deposits were coming from non-teller channels and decided to pursue nationwide expansion without building out a full branch network. The bank needed a distinctive digital product bundle, strong omni-channel capabilities, scalable security and fraud controls, and a partner who could help it compete in unfamiliar, competitive markets.

The bank partnered with Bottomline to extend its digital account-opening, deliver a best-in-class mobile experience, implement a customized risk-management platform, and apply regional pricing. The initiative surpassed expectations: the bank now averages 25,000 new digital accounts per month, expansion areas are growing five times faster than historically, online applications rose 43% year-over-year (sustained over five years), and results exceeded initial projections.