Case Study: Gonzales Healthcare Systems achieves streamlined electronic consent and faster admissions with Bottomline

Streamlines Patient Consent Forms with Electronic Data Capture

Gonzales Healthcare Systems, anchored by Memorial Hospital, faced a slow, paper‑heavy admissions and consent process that frustrated patients and staff. The hospital relied on manual scanning, lacked the ability to quickly update forms to meet changing Texas regulations, and needed a way to present and collect consent electronically on mobile devices while supporting auto‑print for wristbands and downtime scenarios.

Working with Bottomline Technologies, Gonzales deployed eCapture and On‑Demand Forms with Print Automation (MedEx) to create 30+ electronic, bilingual consent forms with secure signature capture, recurring form support and dynamic surgical consent content (procedure‑specific risks and images). The new solution eliminated duplicate paper steps, reduced wait times and staff effort, improved regulatory compliance across emergency, surgical, radiology and obstetrics departments, and delivered measurable cost and efficiency gains while the hospital explores wider system rollout and photo‑capture features.

Gonzales Healthcare Systems

Leslie Janssen

Director of Health Information