Case Study: Main Street America Group achieves streamlined legal bill review, improved data integrity and cost savings with Bottomline's Legal-X

Streamlines Legal Bill Review for Improved Data Integrity, Accuracy and Cost Savings

Main Street America Group (MSA), a Jacksonville-based insurer serving over 600,000 policyholders, faced a fragmented, paper-based legal bill review process with invoices in multiple formats that tied up claims representatives and administrative staff. The manual workflow made it difficult to control legal spend, ensure data accuracy, and remove bill-review responsibilities from claims professionals.

MSA brought bill review in-house and implemented Bottomline Technologies’ Legal‑X, integrated with its ClaimCenter via XML uploads to standardize data and automate invoice handling. The solution improved data integrity and granular reporting (by state, firm, and case type), sped up payments, uncovered overbilling and multiple timekeeper issues, strengthened firm relationships, and delivered measurable time and cost savings.

Main Street America Group

Mike Lancashire

Senior Vice President, Claims and Integrated Customer Solutions