Case Study: Southbank Centre achieves 80% reduction in invoice processing with Bottomline PTX Connect

Southbank Centre Saves Time and Money with Document Automation

Southbank Centre, one of Europe’s largest arts venues, faced slow, paper-based invoicing that relied on manual printing and mail fulfilment. Processing each invoice took over 10 minutes, with staff handling around 200 invoices a month, limited email capability and few templates—creating high costs, poor visibility and time wasted on back-office tasks.

By migrating to Bottomline’s cloud-based PTX Connect, Southbank automated document creation, delivery and tracking with fast onboarding and personalised outbound emails. The solution cut invoice processing time from 10 minutes to 2 minutes (an 80% reduction), saved two days a month, improved DSO and gave better control and visibility over financial documents while ensuring compliance with payment and e-invoicing standards.

Southbank Centre

Laura Scott

Receivables and Cash Manager