Case Study: Parkinson’s UK achieves secure, streamlined Direct Debit collections with Bottomline PT‑X

Securely Manage Direct Debit Collections with A Cloud-Based Solution

Parkinson’s UK, the leading charity funding Parkinson’s research and support, needed a more robust way to manage recurring donations. Their legacy on‑premise software was time‑consuming, offered poor visibility and reporting, and made error handling and Bacs rejections a recurring problem for the Supporter Services team.

They implemented Bottomline’s cloud‑based PT‑X Payments suite, which provided intuitive dashboards, automated validation to catch errors before Bacs submission, and secure, always‑available processing. The result: faster, more efficient Direct Debit management, fewer rejection fees, improved cash‑flow visibility, stronger compliance and more time for frontline supporter care.

Parkinson’s UK

Donna Riyani

Senior Supporter Services Officer