Case Study: West Georgia Health saves 8 minutes per patient in registration with Bottomline eCapture

Saves 8 Minutes per Patient in Registration with Electronic Data Capture Technology

West Georgia Health, a long‑standing, top‑ranked regional hospital system, faced inefficient, paper‑based patient registration that wasted time, frustrated patients and staff, and drove up costs for printers, scanners and manual scanning. Repeatedly collecting the same information and printing/scanning consent forms created poor first impressions and operational bottlenecks at check‑in.

To solve this, West Georgia deployed Bottomline Technologies’ eCapture integrated with MEDITECH, using Topaz signature devices to present pre‑filled, validated electronic forms that import instantly into the MEDITECH Scan Archive. The change eliminated printing and scanning, improved data accuracy, made completed forms immediately available across departments, increased staff satisfaction, and saved an average of 7–8 minutes per patient while reducing equipment and maintenance costs.

West Georgia Health

Sherry Holliday

Senior IS Analyst