Case Study: Red Diamond achieves streamlined, paperless AP and tight Dynamics AX integration with Bottomline Technologies

Red Diamond uses Bottomline Technologies to strengthen Microsoft Dynamics AX implementation

Red Diamond, a 108-year-old coffee and tea company with over 6,000 products, was handling roughly 2,000 largely paper invoices a month while rolling out Microsoft Dynamics AX. Manual AP processes created poor invoice visibility, slow vendor communications, time-consuming three-way matching, heavy paper storage and the risk of needing more AP headcount, driving a need for integrated, flexible document and invoice automation.

Red Diamond implemented Bottomline Technologies’ Forms solution and Transform AP for tight Dynamics AX integration and SharePoint support, bringing paper and electronic invoices into a single, visible system. The solution automated routing and mobile approvals, fingerprinted and matched invoices to POs and receipts, improved audit reporting and vendor personalization, reduced errors and manual effort, and restored organization and efficiency in the AP department.

Red Diamond

Rolf Van Rijn

VP of Information Technology