Case Study: Sheffield Park achieves 70% fewer payment rejections and reliable 24/7 Direct Debit collections with Bottomline PTX

Making Collecting Direct Debits Simple with Cloud-Based Solution

Sheffield Park, a DoubleTree by Hilton hotel near the Peak District, was running payments, collections and reservations from a single aging workstation. Managing around 300 Direct Debits plus supplier and staff payments each month created a single point of failure and increased the risk of fraud, delays and operational disruption.

They migrated from installed Bottomline software to Bottomline’s PTX cloud platform with no downtime or on-site installation. PTX gave individual user logins, approval workflows, 24/7 access from any device and a reliable disaster-recovery facility, eliminating the single-machine risk. Processes became faster with clearer reporting, the team reclaimed time for higher-value work, and Sheffield Park cut payment rejections by 70%, reducing administrative costs and delays.

Sheffield Park

Tony Fish

Director of Finance