Case Study: UAB Callahan Eye Hospital achieves faster, streamlined patient registration and 95% pre-registration with Bottomline's Logical Ink

Looks to Reduce Patient Registration Time with Electronic Data Capture

UAB Callahan Eye Hospital is a leading ophthalmology center treating tens of thousands of patients annually and performing more than 11,000 surgeries each year. Rapid growth, multiple points of entry (ER, clinic, laser center, surgery) and expanding community partnerships made the hospital’s paper-based registration process slow, error-prone and staff-intensive—requiring tailored paper packets, scanning and manual uploads to the EMR.

Callahan implemented Bottomline Technologies’ Logical Ink electronic data capture, integrating with its MEDITECH EMR and adding on-screen drawing for clinical annotations. Deployed in three weeks with staff training and ongoing support, the solution routes signed forms directly into the EMR, enabling about 95% pre-registration, reducing paperwork hours and patient wait times, improving staff morale and productivity, and paving the way for broader form automation across the facility.

UAB Callahan Eye Hospital

Jason Lowman

Admitting and Patient Access Supervisor