Case Study: Kiatnakin Phatra Bank achieves operational resilience and regulatory compliance with Bottomline's Universal Aggregator

Kiatnakin Phatra Bank builds operational resilience through SaaS-based SWIFT payment solution

Kiatnakin Phatra Bank, part of Kiatnakin Phatra Financial Group, needed to comply with a mandatory SWIFT upgrade while avoiding heavy investment in on‑premise infrastructure, minimizing implementation risk, and reducing operational complexity and costs. The bank also sought a secure, scalable way to improve transaction control and maintain business continuity amid evolving regulatory requirements.

Bottomline’s SaaS Universal Aggregator provided a fully accredited SWIFT Service Bureau and a single access point to multiple payment networks, configured to mirror the bank’s previous on‑site environment to speed adoption. The migration cut maintenance overhead, mitigated security and regulatory risks, improved operational resilience and efficiency, and allowed the bank to scale and refocus resources on core business activities.

Kiatnakin Phatra Bank

Narongrit Promfai

Vice President – Investment / Core Banking System