Case Study: J Trust Royal Bank achieves secure, cost-effective SWIFT connectivity with Bottomline's SWIFT Service Bureau

J Trust Royal Bank Extends its Reach with Swift Service Bureau

J Trust Royal Bank (JTRB), formerly ANZ Royal Bank, is a leading foreign bank in Cambodia focused on modernising retail and corporate banking. After rebranding and expanding its services, JTRB needed secure, reliable SWIFT connectivity to interact efficiently with custodian banks, local market infrastructures and corporate counterparties while keeping customers at the centre of its growth strategy.

JTRB selected Bottomline’s SWIFT Service Bureau—a SWIFT-certified shared infrastructure—to outsource connectivity and manage the complex migration. Bottomline provided project management, onboarding and ongoing updates, delivering quick, cost‑effective access without heavy infrastructure investment. The move reduced operational and technical costs, increased STP rates and transaction visibility, improved service levels and customer satisfaction, and enabled scalable product innovation and wider geographic reach.

J Trust Royal Bank

Saly Lor

Chief Operating Officer