Case Study: International Bank achieves secure payments and faster investigations with Bottomline’s Secure Payments

International Bank Secures Payments and Reduces Investigation Time with Sophisticated FraudPrevention Platform

A large international retail bank facing growing reputational risk from increasingly sophisticated payment fraud needed a scalable, fast-to-deploy solution to protect customers and preserve trust. The bank sought a partner with deep payments expertise to monitor multiple channels and payment types and deliver quick implementation and high-volume processing.

The bank implemented Bottomline Technologies’ Secure Payments platform in seven months to monitor roughly 170,000 transactions per day (135,000 logins and 35,000 payments). Secure Payments generates about 2,000 alerts daily, closes 80% automatically with user challenges, investigates the remaining 20%, and responds in under 200 milliseconds to stop suspicious activity before funds leave the bank—reducing investigator workload, improving customer security, and prompting plans to expand the solution to credit card fraud.