Case Study: Virtual Business Source achieves efficient, scalable cloud payment processing with Bottomline PTX

Innovative Cloud-Based Solution Enables Growth and Increases Business Efficiency

Virtual Business Source, part of the UHY Hacker Young Group, is a UK-based outsourcing firm that provides payroll, bookkeeping and back‑office services to over 1,000 clients with a 25‑person team. After outgrowing an on‑premise payments system and moving core accounting to Xero, the company needed a cloud payments solution that met demanding Bacs bureau requirements, supported Direct Debits, removed smart‑card authentication, and scaled to support rapid growth.

They implemented Bottomline’s PTX cloud payments platform with hardware security modules, straightforward in‑house training and vendor support. PTX simplified submission workflows, centralised file tracking and Bacs responses, and eliminated smart cards; it now handles up to 100 files per run (1–4,500 credits per file), single‑day volumes to £5.5m and monthly Bacs payments exceeding £45m. The solution proved reliable, reduced processing time, and supported continued growth of more than 20% year‑on‑year.

Virtual Business Source

Marie Pegram

Associate and Recruitment Industry Expert