Case Study: Wilson Wilson and Hancock achieves greater Direct Debit visibility and Bacs compliance with Bottomline PTX cloud payments platform

Increasing Visibility Over Direct Debit Collections with Cloud-Based Payment Platform

Wilson Wilson & Hancock, a long-established independent optician with multiple high‑street branches, needed to move its Direct Debit collections from an on‑premise system to a cloud solution to stay Bacs‑compliant without disrupting daily operations. The business collects small monthly payments from hundreds of patients for contact‑lens care plans, stores payer data in a Microsoft Excel/CSV file, and required a migration that preserved that file format and kept change to a minimum.

They adopted Bottomline’s PTX cloud payments platform, which accepted their existing spreadsheet via CSV upload, retained Smart Card authentication for Bacs submissions, and provided web access, timed submissions and integrated Bacs messages and transaction history. The switch was smooth: staff can submit and check responses remotely (even from home), paperwork has been reduced, hardware worries eliminated, and ongoing Bacs upgrades are handled centrally, delivering a reliable, low‑disruption solution.

Wilson Wilson and Hancock

Natalie

Accounts Assistant