Case Study: Large Financial Services Firm stops fraud at its source with Bottomline's Record and Replay

Identifying Fraud Before It Happens with Record and Replay

A large financial services firm faced rising online fraud—both account takeovers and employee misuse—exacerbated by a move to cloud services, a remote workforce, and growing digital customer interactions. The shift increased attack surfaces and transaction volumes, strained customer support, raised investigation time and costs, and left the company unable to prove whether suspicious activity originated internally or externally while remaining compliant with privacy and financial regulations.

After validating vendors, the firm selected Bottomline’s cloud-hosted Record and Replay as a managed service to monitor internal and external applications, consolidate system views, and play back exact user actions for forensic proof. The solution now monitors more than 20 million transactions per day, significantly eases the burden on fraud investigators and customer support, and is used to reward legitimate customer service behavior, detect employee policy violations, and deter abuse by making monitoring known.