Case Study: Citizens Bank achieves end-to-end accounts payable automation with Bottomline's Paymode-X

How Citizens Bank Achieved End-to-End AP Automation with Paymode-X

Citizens Bank, one of the nation’s oldest and largest financial institutions, sought to expand its treasury and payment services for commercial customers by moving away from paper-based accounts payable and standardizing purchase-to-pay processes. The bank needed to broaden payment options, earn additional revenue, enforce consistent vendor payment terms, improve compliance and reduce exposure to payment fraud while minimizing IT overhead.

Citizens adopted Bottomline’s Paymode‑X network, using Bottomline’s vendor outreach to accelerate enrollment and enable largely automated AP processing. The solution automated about 85% of Citizens’ AP spend, established consistent net‑45 terms, improved cash visibility and straight‑through processing, and reduced fraud risk through centralized, secure vendor data (Paymode‑X processes ~$400B annually with zero fraud). Customers also benefited from faster onboarding and increased cash‑back rebates.

Citizens Bank

Kristie Dannenfelser

Purchase-to-Pay Operations Manager