Case Study: Fortune 500 Global Insurer achieves centralized global payments, reduced costs, and improved cash visibility with Bottomline WebSeries payment hub and SWIFT Service Bureau

Fortune 500 Global Insurer Transforms Its Global Payment Processes with Enterprise Payment Hub and SWIFT Service Bureau

A Fortune 500 global insurer pursuing growth through acquisitions and new products found its expansion plans constrained by costly, error-prone legacy payment systems. Multiple claim and treasury platforms, limited multi-currency support, poor bank connectivity (including maintenance of numerous EDI 820 maps), inconsistent controls and SOX separation issues left the company without global cash visibility and increased operational risk and expense.

The insurer implemented Bottomline Technologies’ WebSeries enterprise payment hub and SWIFT service bureau to centralize payments, standardize architecture and provide a single bank connection. The solution retired redundant systems, supported all payment types and remittance data, automated role-based controls and audit trails, reduced bank fees and check volume, and delivered real-time global cash visibility—improving cash management, lowering operating costs and creating a scalable foundation for future integrations and growth.