Case Study: BTune achieves reduced false positives and sharper investigator focus with Bottomline Secure Payments

Fine Tuning the Balance of Risk Tolerance with Fraud Prevention

Bottomline Technologies, provider of the Secure Payments fraud-detection platform, helped two banks facing the common challenge of rising alert volumes and strained investigation teams. One international bank saw many false positives from an out-of-the-box setup, and a U.S. Tier 2 bank feared a projected 3.5% ACH increase would overwhelm its six investigators—forcing a tradeoff between adding staff and accepting more risk.

Bottomline applied its BTune service (expert tuning) and F.A.S.T. simulation tool to retune rules, prioritize threats like BEC and outbound/online-originated payments, and model outcomes before changes. The result was fewer, higher-quality alerts, improved investigator focus (including a $54,000 fraud recovery), lighter or stable workloads despite growth, and alignment of alerting with each bank’s risk tolerance without hiring additional staff.

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