Case Study: Independent Living Fund Scotland achieves secure, hardware-free cloud payments and Bacs compliance with Bottomline's PTX payments platform

Eliminates Hardware Worries with Cloud-Based Payments Platform

Independent Living Fund Scotland (ILF Scotland) is a Scottish Government public body that provides over £55 million a year to enable independent living for more than 3,000 people, paying around £1 million weekly. When new Bacs security standards made an upgrade necessary, ILF Scotland faced the limitations and risks of its on‑premise, server‑based payments system — including hardware failure concerns, outsourced maintenance and complex coordination with government IT.

ILF Scotland migrated to Bottomline’s cloud‑based PTX Payments and Business Solutions Suite, which met government cloud security principles and the latest Bacs requirements while removing dependence on local servers and in‑house maintenance. The straightforward deployment preserved business continuity, allowed secure remote access (with smart‑card submission), reduced IT overhead to the finance team, and delivered a user‑friendly platform that has prompted interest in additional fraud‑protection services.

Independent Living Fund Scotland

Alexander

Finance Manager