Case Study: Callstream Limited achieves faster, more efficient Direct Debit collections with Bottomline PTX

Efficient Direct Debits for call management company

Callstream Limited, a Birmingham-based provider of cloud call management services to insurers, travel and retail customers, was constrained by an on‑premises payment system that was limited to two licensed machines, prone to hardware risk and required many manual steps for monthly Direct Debit submissions. With around 70% of customers on Direct Debit (about 640 transactions and £400,000 in monthly collections), the company needed a simpler, more secure and more efficient way to manage Bacs payments and meet updated security requirements.

Callstream moved to Bottomline’s PTX cloud payments platform, completing a smooth implementation with testing and out‑of‑hours training. PTX delivered anywhere access, role-based controls, instant Bacs reporting and automated updates, cutting the Direct Debit process from a day or more to a few hours, improving payment accuracy and compliance, reducing maintenance risk and freeing finance staff for higher‑value work.

Callstream Limited

Nikhil Patel

Management Accountant