Case Study: Delaware Justices Information Services cuts breach investigation time by over 90% with Bottomline's Record & Replay solution

Delaware Criminal Justice Information System is Keeping Sensitive Information Protected from Misuse

Delaware Criminal Justice Information System faced a rising volume of fraudulent threats and an investigation process that was manual, error-prone and slow, leaving the agency without clear insight into who was accessing sensitive criminal justice records and when. Protecting confidential data and meeting state access and dissemination laws became increasingly difficult under these conditions.

To address this, Delaware implemented Bottomline’s Fraud and Financial Crime Management Record and Replay solution to monitor end-user interactions and detect or prevent misuse. The system delivered real-time alerts, full visibility into user actions, and encrypted, digitally signed recordings that meet forensic requirements—reducing breach investigation time by more than 90% and improving compliance and response capabilities.

Delaware Justices Information Services

Peggy Bell

Executive Director