Case Study: Crisis achieves secure, on-time donor Direct Debits with Bottomline PTX

Cloud-Based Payment Platform Ensures Secure, On-Time Payments

Crisis, the UK national charity for homeless people, needed to replace its server-based direct-debit processing after impending Bacs security changes and the end of Thales HSM support. With duplicated systems at a disaster-recovery site and a strategic move to cloud services, the organisation sought a secure, scalable alternative that would reduce IT overhead and maintain reliable donor collections.

Crisis adopted Bottomline’s PTX cloud payment platform and bureau service, integrating it with their fundraising system without software changes and testing thoroughly before go-live. The implementation was smooth, removed the need for an HSM and internal disaster‑recovery management, and delivered a user-friendly, compliant solution that processes about 25,000–30,000 direct debits monthly—freeing the finance team from technical issues and improving security and operational flexibility.

Crisis

Mark Palfrey

Database Operations Manager