Case Study: Global Bank achieves real-time fraud detection and improved alert accuracy with Bottomline's secure payments platform

Award-winning Global Bank Combats Financial Fraud with Secure Payments Platform

An award‑winning international bank faced escalating payment fraud and wanted to replace its homegrown system with a proven platform that would provide real‑time visibility and detection across real‑time, near‑real‑time and batch payments, deposits and withdrawals across multiple channels. With payment fraud at record levels (74% of organizations reported incidents in 2021), the bank needed rapid implementation, robust analytics and enterprise‑grade case management to protect customers and comply with risk controls.

Bottomline implemented a fast, flexible secure payments platform featuring cross‑channel fraud management, user‑friendly visual reporting, ML‑driven behavioral analytics and workflow‑based case management. The solution scores alerts in milliseconds, gives investigators the data to intercept or block payments, and has enabled the bank to process more alerts per day with significantly improved accuracy — prompting plans to expand the platform to additional areas such as trade‑room transactions.