Case Study: Award-Winning Healthcare Provider achieves faster patient registration and reduced paper use with Bottomline eCapture

Advances Patient-Centered Care with Electronic Data Capture Technology

An award-winning healthcare provider serving more than 200,000 patients a year was hindered by a slow, paper-based registration process: patients repeatedly completed and signed paper consent forms, staff photocopied IDs and manually attached documents, and forms were scanned only later for archiving. The manual workflow increased wait times, delayed care and billing, risked incomplete or lost forms, and drove up supply costs.

The hospital deployed Bottomline Technologies’ eCapture to capture electronic signatures and image documents from iPads, integrating with McKesson STAR to pre-fill fields and automatically import completed forms into HPF. Rolled out to six locations in seven months, the solution reduced patient wait times, cut printing by 15% (eliminating 15,000 sheets annually), improved patient satisfaction and privacy, reduced billing errors, and freed staff time for direct patient care.