Case Study: Kinnerton Confectionery streamlines and secures payments with Bottomline’s PTX cloud platform

Sweetens Its Payment Processes with Cloud-Based Platform

Kinnerton Confectionery, a UK chocolate manufacturer employing about 1,000 people, faced a mandatory Bacs security enhancement that made its legacy on‑premise payments software untenable. The company needed a replacement that could read exports from MiraclePay and the QAD purchase ledger, meet new Bacs requirements, improve the user experience, and provide cloud access to remove reliance on local hardware and engineer visits.

Kinnerton implemented Bottomline’s PTX Payments and Business Solutions Suite, with a straightforward setup and brief phone training. PTX accepts uploaded payment files, supports approval workflows and bank authentication, and flags issues like AWACS automatically — resulting in smoother operations, increased Bacs usage, easier tracking of payments and responses, and successful processing of payroll (weekly run ~650 people) and supplier runs (805 suppliers paid £5.59m over two months).

Kinnerton Confectionery

Jonathan Knights

Payroll Controller