Case Study: ELEXON achieves a secure, fraud-resistant payment lifecycle and 40% increase in Direct Debit collections with Bottomline PTX

Delivering Complete Confidence in a Secure, Robust Payment Lifecycle

ELEXON is the independent market operator that reconciles how much electricity suppliers and generators say they will produce or consume with actual volumes, processing 1.25 million meter readings daily and handling around £1.5 billion a year (daily flows averaging £5m and peaking at £30m). Its legacy online banking setup could not meet the volume, security and regulatory demands for indirect Bacs submissions, strong access controls, fraud prevention and reliable auditability.

ELEXON implemented Bottomline’s PTX Payments cloud suite, which was deployed rapidly and provided MFA, automated file upload, segregation of duties, and configurable validation rules. The platform consolidated payment controls and visibility, strengthened security and GDPR compliance, reduced fraud risk and operational error, and enabled a 40% increase in Direct Debit collections without added headcount while accelerating cash receipt and simplifying reconciliation.

ELEXON

Darren Draper

Finance Systems and Operations Manager