Case Study: RHB Singapore achieves ISO 20022 readiness ahead of regulatory deadlines with Bottomline's Transformation and Enrichment Service

Ensures ISO 20022 Readiness and Stays Ahead of Industry Migration and Regulatory Deadlines

RHB Singapore faced the urgent industry-wide shift to ISO 20022 and needed to meet CBPR+ and regulatory deadlines without a disruptive, costly overhaul of its non-ISO-enabled back-end systems. The bank required a solution that would ensure compliance, avoid legacy integration complications, and minimize operational impact while keeping pace with the region’s migration timeline.

Leveraging Bottomline’s Transformation and Enrichment Service (TES), RHB Singapore used a hosted translation and enrichment solution that converted messages to a single ISO standard, established tailored core mappings, and provided expert guidance throughout the process. The result was ISO 20022 readiness ahead of regulatory deadlines with minimal disruption to infrastructure, the ability to migrate internal systems at its own pace, and access to enriched transaction data for improved analytics, compliance and security.

RHB Singapore

Esther Lee

Head, Payment Operations