Case Study: Hampshire County Council achieves secure, efficient partner self-service payments with Bottomline

Bottomline Partner with Hampshire County Council to Deliver Efficient Payment Solutions for their Partners

Hampshire County Council partnered with Bottomline to modernize payment services for its partners. As an approved Bacs Bureau with stakeholders across multiple locations, the council needed a cloud-based solution that integrated with its SAP Finance & HR portal and enabled partner self-service while retaining controlled access, approval steps and segregation of duties.

Bottomline delivered its Bacs‑approved cloud software integrated into the council’s SAP portal, providing tenant capabilities, secure Direct Debit file submission, customizable workflows with multiple approvals and multi-factor authentication. Partners can now self-serve for new and amended Direct Debits, process payments more quickly and efficiently, and rely on a secure, auditable platform that enforces required controls.

Hampshire County Council

Gemma McNamara

Head of Payroll & Pensions Admin