Case Study: DFS improves internal communication with The Bot Platform

How DFS are using The Bot Platform to automate internal communication

DFS used The Bot Platform to tackle the time-consuming challenge of internal communication across thousands of employees on Workplace by Facebook. The HR team and head office were spending too much time updating departmental information, answering common questions, and sharing knowledge, and they needed an easy-to-use solution that could scale across the business.

The Bot Platform helped DFS deploy a series of internal bots, starting with one to gather staff feedback on corporate values and another to collect employee questions and concerns for finance and training teams. These bots improved communication across the company, reduced dependence on email, saved employees time, and allowed HR to focus on higher-value work, with the new approach reported as 33% more effective than previous channels.

DFS

Lauren Kent

HR Social Content & Engagement Coordinator