Case Study: CenterPoint Energy improves locate management and compliance with BOSS811 from BOSS

CenterPoint Energy streamlines locate requests with BOSS811 and centralizes all call center tickets

CenterPoint Energy, a leader in the utility industry, faced challenges with inefficient ticket management and a lack of visibility into its locate request operations across seven states. They depended on vendors for status updates and struggled with compliance. To address this, they turned to BOSS Solutions and implemented the BOSS811 product.

BOSS Solutions provided BOSS811, a comprehensive ticket management system that integrated with vendor systems to provide real-time updates and centralized all information. This solution gave CenterPoint Energy improved visibility, enhanced locate performance, and streamlined processes. The implementation resulted in a significant reduction in utility line strike risks, efficient invoice validation, and strengthened documentation for compliance.

CenterPoint Energy