Case Study: Interhome streamlines multilingual email processing with Born Digital AI Analytics

Interhome streamlines multilingual email analytics with Born Digital

Interhome, a leading provider of vacation rental accommodations, faced a challenge in managing the high volume and complexity of its multilingual customer communications across eight languages. To avoid manual, repetitive tasks for its staff and gain deeper insight into customer needs, it sought a solution. The company partnered with vendor Born Digital and implemented its AI Conversation Analytics for email channels.

Born Digital's solution enabled Interhome to swiftly categorize and route incoming emails while analyzing customer sentiment. This automation saved agents over 50 hours per week and provided critical insights to improve processes. The implementation resulted in a 30% reduction in costs, a 16-point increase in NPS, and automated 60% of chats and calls, significantly enhancing the customer experience.

Interhome

Jana Šnajdrová

Director of Customer Experience