Case Study: TourRadar saves 780+ hours per month with boost.ai generative AI

TourRadar saves 780+ hours a month with boost.ai

TourRadar, an adventure booking platform, faced the challenge of scaling its customer support to meet the high volume of diverse inquiries from its global traveler base without compromising on quality or personalization. They partnered with conversational AI vendor boost.ai to implement a solution that moved beyond rigid, traditional chatbots.

By leveraging boost.ai's platform and its advanced generative AI capabilities, TourRadar deployed an AI Agent that automates responses and provides personalized tour recommendations. The solution from boost.ai resolved 75% of inquiries automatically, achieved an 80% live chat deflection rate, and saved over 780 hours per month. This resulted in a more seamless customer experience and freed human agents to focus on complex interactions.

TourRadar