Case Study: Telenor enhances customer experience with boost.ai conversational AI

Telenor exceeds expectations in under 12 months with boost.ai

Telenor, a major telecommunications company in Scandinavia, sought to enhance its digital customer service and improve low customer satisfaction scores common in the telecom sector. To address this, they partnered with boost.ai to implement a conversational AI solution.

boost.ai developed the advanced virtual agent Telmi, which uses deep learning and natural language processing to provide instant customer assistance. The solution featured over 20 unique integrations, allowing it to perform tasks like upgrading data plans and retrieving account information. Within its first year, Telmi exceeded Telenor's business and ROI goals, proving to be an effective sales channel and significantly improving the customer experience.

Telenor