Case Study: Vivid achieves better customer support with Boomtown's OvationCXM

Vivid enhances customer support with Boomtown’s 24/7 white-label service

Vivid Payments, a provider of payment processing solutions, faced a challenge in scaling their customer support. With a small internal team, CEO Derek Henmi needed to ensure his merchants had access to 24/7 product support to stay operational, but he also needed to focus his own efforts on company growth. This created a complex need for reliable, white-label customer service.

The vendor Boomtown, through its OvationCXM platform, provided a solution by acting as an extension of Vivid's team. OvationCXM's remote support specialists offer white-label product support via a dedicated phone number, email, and chat. This gave Vivid's customers always-on support while providing Vivid with full visibility into every customer interaction documented within the platform.

Vivid