Case Study: Rectangle Health delivers fast, high-quality customer support with OvationCXM

Rectangle Health delivers 24x7 customer support with Boomtown

Rectangle Health, a healthcare technology company, faced challenges supporting its rapid growth. Their backlogged practices and disconnected internal processes led to long customer waiting times and manual follow-up efforts. To address this, they partnered with vendor Boomtown and implemented its OvationCXM platform to streamline customer support.

Boomtown's OvationCXM solution provided a single platform for 24/7 support across multiple communication channels. This enabled Rectangle Health to automatically create cases in their CRM, connect data across internal systems, and load-balance work assignments. As a result, Boomtown helped Rectangle Health deliver a friction-free customer experience with fast, consistent, and high-quality support.

Rectangle Health