Case Study: Rectangle Health achieves 24x7 seamless remote support with Boomtown

Rectangle Health - Customer Case Study

Rectangle Health, a healthcare technology company that serves medical, dental, and specialty practices, needed a way to keep its payment and practice-management technology running smoothly for customers across the U.S. Because practices depend on these systems to stay fast, accurate, and secure, any delay or issue could cause backlogs, frustrate patients, and disrupt care. Rectangle Health partnered with Boomtown to extend its team with 24x7 remote support for payment troubleshooting across a wide range of technologies and backend processors.

Boomtown implemented remote support for Rectangle Health’s clients through phone, chat, and email from a single integrated interface, enabling fast response, issue resolution, and closer collaboration with Rectangle Health. The result was more consistent, high-quality customer support and quicker root-cause analysis at the moment of need. While no hard metrics were provided, Rectangle Health said Boomtown became a strategic partner and an integral part of its ability to deliver great customer experiences and flexible support as the business grows.

Rectangle Health

Sandie Ryan

Senior Director Customer Experience