Case Study: Payment Depot delivers 24/7 customer support with Boomtown

Providing 24/7 technical product and customer support to help their customers succeed

Payment Depot, a credit card processing company founded in 2013, wanted to scale while providing its merchants with consistent 24/7 support. With a small four-person support team and a growing base of more than 6,000 businesses, the company needed a faster, more affordable way to deliver technical customer care across mobile, terminal, ecommerce, and POS solutions.

Boomtown helped Payment Depot extend its support coverage with product support software and off-hours support services, giving the team a single view of each customer issue and a shared workflow across chat, phone, and email. The result was 24/7/365 support and improved efficiency, with Payment Depot saying its team of four now performs like a team of ten. Boomtown also supported multiple processors and products, including First Data, TSYS, and Poynt training, helping Payment Depot respond faster and deliver a more consistent customer experience.

Payment Depot

Bud Zepeda

Manager, Technical Support Team