Case Study: Payment Depot achieves 24/7 customer support with Boomtown

Payment Depot scales 24/7 support for 6,000 businesses with Boomtown

Payment Depot, a merchant and financial services company, faced challenges in scaling their operations and providing 24/7 customer support without the high costs of hiring and training a large technical staff. They turned to vendor Boomtown and its OvationCXM platform to help augment their small support team.

Boomtown's OvationCXM software and support services provided Payment Depot with a single platform for monitoring all customer interactions and a team of support engineers to deliver 24/7 assistance. This solution allowed Payment Depot's team of four to perform like a team of ten, ensuring consistent, quality care for their customers at all hours and simplifying support across multiple technology products and backend processors.

Payment Depot