Case Study: National Processing scales 24/7 customer support with OvationCXM

National Processing scales support 600% with Boomtown

National Processing, a rapidly growing payment processing company, faced significant challenges in managing a surge in customer call volume and tracking issues due to their 600% growth. They needed a more sophisticated, data-driven customer support solution to optimize service and meet investor expectations, leading them to partner with vendor Boomtown and utilize their OvationCXM platform.

Boomtown implemented its OvationCXM solution, which provided National Processing with 24/7 white-labeled support and centralized operations via the CXMEngine platform. This solution improved call routing, provided real-time visibility into customer behavior, and integrated with Salesforce. The results included more efficient handling of inquiries, reduced transfer errors, and enhanced overall customer satisfaction to support the company's continued expansion.

National Processing