Case Study: MerchantE achieves improved merchant support and self-service with OvationCXM

MerchantE expands merchant support in early 2024 with Boomtown

MerchantE, a leading payment processor, faced a challenge during a corporate reorganization, which included spinning off its terminal management business. They needed a reliable partner to manage their terminals and support their merchants, so they turned to vendor OvationCXM for its customer experience management solutions.

The solution implemented by OvationCXM combined its CX Support services and its CXMEngine software suite. This enabled MerchantE to seamlessly manage its terminal network, offer advanced Level 2 customer support, and provide merchants with self-service knowledge resources and real-time assistance via virtual assistants. Through this partnership, OvationCXM helped MerchantE achieve improved merchant support, enhanced self-service capabilities, reduced workload, and streamlined workflows.

MerchantE