Case Study: Lightspeed achieves nationwide in-person support for point-of-sale customers with Boomtown

Lightspeed delivers 24/7 in-person POS support with Boomtown

Lightspeed, a provider of high-tech point-of-sale and commerce solutions, faced the challenge of scaling its business without compromising on best-in-class service and support for its retail and hospitality customers. To provide nationwide activation and onsite installation services across the United States, they embarked on a partnership with vendor Boomtown and its service, OvationCXM.

Boomtown's OvationCXM solution provided nationwide field services through its own network of technicians and a unified software platform. This provided a single point of contact for all payment troubleshooting and installation needs, creating a standardized and seamless customer experience. The solution enabled Lightspeed to deliver high-touch, in-person support as an extension of their own team.

Lightspeed