Case Study: Lightspeed improves nationwide customer support with Boomtown

Lightspeed - Customer Case Study

Lightspeed, a technology company serving retail, hospitality, and golf businesses with point-of-sale and commerce solutions, needed a way to deliver best-in-class support as it scaled. To support customer onboarding nationwide, Lightspeed partnered with Boomtown to handle activation and onsite installation services across the United States.

Boomtown provided nationwide field services, including troubleshooting network hardware, installing hardware, software, and cabling, and supporting multiple technology products and payment processors through a single integrated platform. With 24/7 support via phone, chat, and email and standardized technician workflows tied to Lightspeed’s knowledge base, Boomtown helped Lightspeed create a seamless customer experience and extend high-touch in-person support, though no specific numerical impact was reported.

Lightspeed

Peter Dougherty

Vice President, Partnerships