Case Study: Vivid achieves seamless customer support and faster growth with Boomtown

Focus on growth leave support to the product experts

Vivid Payments, a merchant and financial services company founded in 2016, needed a way to activate customers quickly while making sure merchants had reliable 24/7 support. With a small team focused on growth, the company wanted to stay centered on sales and expansion without sacrificing product support for the variety of payment and POS solutions it offered.

Boomtown provided Vivid with white-label remote product support, including a dedicated phone line plus email and chat access for customers. Boomtown’s specialists acted as an extension of Vivid’s team, and every interaction was logged in the customer account for full visibility. The result was that Vivid could focus on growing the business while Boomtown handled support, helping ensure customers stayed up and running; no specific quantitative metrics were reported.

Vivid

Derek Henmi

Chief Executive Officer