Case Study: a tier 1 bank streamlines treasury onboarding with OvationCXM

a tier 1 bank cuts onboarding time 20% with Boomtown

The Commercial Treasury team at a tier 1 bank faced a drawn-out and error-ridden onboarding process for its integrated payables solutions. This was caused by a lack of product knowledge visibility and poor communication, leading to slow timelines and a high volume of status inquiries. The bank partnered with vendor Boomtown and its OvationCXM platform to address these challenges.

Boomtown implemented a comprehensive solution featuring a unified interface, journey orchestration for real-time visibility, and seamless data synchronization. This resulted in measurable outcomes for the bank, including a forecasted 75% increase in customer satisfaction, a 20% reduction in onboarding time, and a 30% decrease in inbound service calls, unlocking significant operational efficiencies.